Web-Stat for Wix

I need help!

Please check our FAQ below. If you do not find the answer your need, use our contact form and we'll get back to you as soon as possible

FAQ:

  • Why can't I get all the premium features for free?

    We provide traffic stats to almost half a million web sites, for free. This requires reliable and sophisticated equipment, able to run 24/7 for years with no downtime. It also requires engineers to monitor and maintain this equipment. More engineers yet to develop and maintain the application itself. Finally we need a supports staff to answer your questions (we opted to support everyone, regardless of whether you are a paying user or not. If you write to us, you will get an answer in a timely manner). All of this has a cost, and we need to offset it somehow

    We could go the way of some and offer free service while collecting your data (and your visitor's data) and reselling it to advertisers, or we could place ads on your site. These methods seem to us a little bit underhanded, because you, as the user, are not necessarily aware of what is going on. We chose to go the other way and keep things simple and above-board. We included what we hope are desirable add-ons to our free app and made them available for a reasonable fee ($4.95 per month).

    Use the free version of Web-Stat, or upgrade to the premium version: no matter what you choose, we will provide you with reliable service with no strings attached. What you see is what you get!

  • The geographic location (city, state) stats are sometimes incorrect

    When we show you the geographic location of a visitor what we are actually measuring is the location from where the visitor's Internet Service Provider (ISP) issued a connection request to your web site. Usually the ISP servers are near the visitor's physical location, but sometimes the distance can be of a few miles

    In some cases the ISP will re-route the connection requests through its private network, so that they will emerge far away from the actual visitor's location. These cases are not very common but they do happen.

    These limitations are shared by all stats suppliers out there. As of today Web-Stat is using the most precise localization tool available and as far as we know you can not get more precise data anywhere else.

  • Can you tell me who my visitors are? Can you record their name/address/email/profile?

    Internet was designed with people's privacy in mind, making it technically impossible to get personal information on your visitors (such as name, email address, profile, etc.) All we can do is detect the IP number and domain name of the server from where the request to your site originated. 99% of the time that request comes from an ISP (i.e. AT&T, Verizon, etc) and the IP number has been dynamically allocated to the visitor (which means that if the same visitor comes back later he/she will have a different IP number).

    The only case when you can identify a visitor is when he/she is connecting through a private network with a fixed IP number, but this is not a frequent occurrence.

    Note that visitor identification is plain impossible and no one can offer that service so don't waste your time looking for it. Keep in mind that in the end this is a blessing: imagine your mailbox every morning if every site you visited could collect your personal information...

  • Can I exclude my own visits to my site from the stats?

    Yes, you can! Simply log into your Wix web site editor, click on the Web-Stat app, then on 'App Settings'. In the App Settings Panel select 'Exclude my own visits > yes'. As soon as you do, visits to your site made with the browser you were using when you set the exclusion will be ignored by Web-Stat.

    Note:

    • If you use several computers or browsers to access your site, you need to repeat the above for each computer/browser, so that they are all excluded.

    • The exclusion is set by writing a cookie in your browser. If the browser's cookies get deleted or reset for any reason, then the exclusion setting will go back to 'Exclude my own visits > no' and will need to be re-adjusted.

  • Can I measure visitors engagement through time-on-site and session length?

    Yes! Please follow this link for more info on the time-on-site metric

  • Can I get an email alert every time a visitor comes to my site?

    Yes, as long as your traffic is not too high (less than 50 visitors per day). Please follow this link for more info on this topic

Do you need to change Web-Stat's appearance on your page? or the way visitors are counted? From the Wix web site editor, click on the Web-Stat app, then on 'app settings' and make your changes.


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